Green Guard Printing & Apparel
Direct to Garment Printing
Specializing in Digital Direct to Garment (DTG) printing services, screen printing, and custom apparel.
Rush Delivery
ABOUT OUR ORDER PROCESS
LEARN ABOUT OUR PROCESS, TECHNIQUE AND HOW WE ACHIEVE AN AMAZING HIGH QUALITY PRINT EACH TIME.
4. APPROVE MOCK UP
Approve your mock up and final artwork. Please be sure to look over all details of the mock up before approving the proof.
5. RUN THE PRESSES
Now the order is finally in production. Artwork needs to be prepped, films need to be output, screens need to be burned (if screen printing is chosen) and finally print your wonderful products. Leave this up to us!
6. PICK UP / SHIP
Estimates:
Estimates expire in 30 days. Estimates are subject to change upon review of the graphic. You will receive an estimate within 24 business hours of your quote request. (Weekends are excluded. Example: You submit a request Friday at 3:30pm you will receive your estimate on Monday during business hours. Please provide us with a little time to get back to you.)
SHIPPING, DELIVERIES & UPS PICK UPS
Customers are responsible for all shipping and handling fees (if applicable). Customer must inform us when placing the order if the order will be shipped to a specific location. We use our own UPS account and add shipping cost to your invoice. Green Guard Printing & Apparel is not responsible for any delays once it leaves with the courier.
TURN AROUND TIME & DUE DATES
Our turnaround is usually 7-10 business days. If we are extremely busy our turn around can vary from 10-14 business days. Due dates are really important to us. If you have an specific date that you must have your production in your hands please let us know. We do offer a rush service (if available) please contact us if you need a rush order.
DAMAGES AND UNDER RUNS
We do our best to ensure every garment is printed correctly but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order.
We are not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, or stitching errors in garments. We are not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternative styles.
Placement: Please be aware that the industry standard is 1/4” tolerance in either direction. This will not be considered a misprint.
RUSH ORDERS
We do offer rush services, but this service is not always available. In order for your order to be consider as a rush we need the following:
- Work Order must have all the details of your order including garment style and size breakdown. Rush orders are subject to a $50.00 fee, per graphic setup.
CANCELLATIONS
All orders are final, if a cancellation is made it must be made within 24 hours, order has been placed you will be subject to a 30% restocking fee plus a partial payment covering any service already provided . Absolutely NO cancellations will be allowed if the order is already in process, or any printing has been done. *If your order is a Rush there are no changes allowed after your order has been placed.
ART APPROVAL
Art approvals will be sent via e-mail within a reasonable time after order has been placed. The digital mock-up must be approved or acknowledged with a response within 24 hours. If you do not approve the mockup within 24 hours your order may be delayed. After approvals are signed or consented via e-mail there will be no changes. *Note: GGPA is not responsible for hindrance on production due to delayed approval of the digital mock- up. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling and product information.
PAYMENT
We require all orders to be paid in FULL. If payment has not been made the order will NOT be processed. We accept major credit cards Visa, Mastercard, Discover and American Express. We can accept checks on a case by case basis.
Then we need current photos of each type of work we offer.